Frequently Asked Questions
Were you a backer of Avatar Legends? Do you have some questions about your pledge? This should answer most. If not, please email us.
TABLE OF CONTENTS
Recent Updates
We post monthly updates to our Kickstarter Backers, which are emailed to you. Majority of our updates are unlocked and available for all to read. In case you've missed the update emails, you can always go to: https://www.kickstarter.com/projects/magpiegames/avatar-legends-the-roleplaying-game/posts
Digital Rewards
Excited for your rewards? You should have received them by now either via Backerkit or DriveThruRPG.
Avatar Legends Nexus
As unlocked in one of the many stretch goals, we have the Avatar Legends Nexus, a digital toolset to help facilitate online play! You can learn more about this here. If you need help in redeeming your Demiplane code, you can find more information here.
DriveThruRPG
For your PDF rewards, you can go to DriveThruRPG.com and login and they should already be in your library. If you happen to have used a different email address for your DTRPG account than what you used for Kickstarter, then DTRPG made an account connected to your KS email address.
Pease see the instructions listed in linked update to see how to merge the accounts as a DTRPG one was made with the email connected to your KS/BackerKit. Once you do so, you should have the files in your library within 24-48 hours. https://www.kickstarter.com/projects/magpiegames/avatar-legends-the-roleplaying-game/posts/3517104
Physical Rewards
We are currently in the process of shipping out to all our Kickstarter backers, your physical rewards. You should receive them by the end of the year.
Change Address
We can no longer update your addresses, since we're now in the process of shipping them. You will receive a tracking email once we’ve processed yours, and from there you can contact the delivery service to make whatever adjustments you’ll need. Until yours is actually processed, we won’t know which mail service we’ll be using ahead of time.
Shipping Updates
For the latest information on shipping, we'll always post to Kickstarter. You can check the latest updates at: https://www.kickstarter.com/projects/magpiegames/avatar-legends-the-roleplaying-game/posts
Lost/Damaged Items
Shipping Issues
We'll soon have a form for you to submit any lost deliveries after you've received your tracking information. Thank you for your patience.
Damaged Items
If any of your items gets delivered damaged, please use the following form to inform us so we can take care of it. We will need photographic evidence of the items and/or shipping box.
Other Kickstarter Related Issues
Unfinished Surveys
You can still login to Backerkit and fill out your survey to receive your pledge. However, they may not arrive until the beginning of the new year. If you're having issues logging into Backerkit, check out our article here.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article